Ways to Reach Betti Support

Ways to Contact Betti

Casino Betti offers two direct channels for support, live chat and email, both reachable once you log in to your account. Each channel covers a different type of query, from quick account questions to formal data requests.

• Live chat — opens from the cashier or account area for immediate questions about deposits, withdrawals or account access.
• Email — the channel for account verification, payment issues, data protection requests and formal complaints.
• Data protection officer — reachable via the support email address by using the subject line "DPO" for any data rights request.
• Complaints escalation — unresolved issues can be taken further to Curaçao eGaming once our internal process has been completed.

How to Reach the Operator Directly

Our site is operated by Sefiarray B.V., registered in Curaçao under company number 155219, with a registered office at Fransche Bloemweg 4, Willemstad, Curaçao. The operator holds licence number OGL/2024/842/0350 and runs the site under the laws of Curaçao, with disputes falling under the exclusive jurisdiction of Curaçao courts.

Formal correspondence and complaints

For anything beyond a quick chat message, email is the correct channel to the operator — this includes verification queries, payment disputes and formal complaints. If a complaint is not resolved through our own support process, it can be taken further to Curaçao eGaming, the escalation route named in our terms.

Because Sefiarray B.V. also runs other brands, account details, limits and self-exclusion requests made to us apply only to our site and are not shared with sister brands, so any correspondence about your account should be sent to our own support address rather than another operator's.

Support Channels at a Glance

Each contact method serves a different purpose, summarised here for quick reference.

Live chat handles day-to-day questions fastest, while email is the route for anything requiring documentation or a formal written record.

What to Have Ready Before You Contact Us

If your message concerns account verification, keep your ID card, driver's licence or passport and a utility bill no older than three months on hand, since our team may ask for these documents before releasing a withdrawal. Verification is also triggered automatically once deposits or withdrawals reach £2,000 within a rolling 180-day period, so support may raise this with you directly through email.

Payment-related questions are easier to resolve quickly if you mention the method used — Visa, Mastercard, Apple Pay, e-wallet, bank transfer or crypto — since card and Apple Pay deposits can only be withdrawn by bank transfer in EUR, a detail our support team will confirm if you contact us about a deposit or withdrawal. One account per person, household, IP address or phone number is permitted, and support should be contacted first if a computer or connection is shared by more than one player.

Accounts with no activity for twelve months are marked inactive and carry a £10 monthly fee until the balance reaches zero, so reaching out to email support before that point helps keep an idle account in order.